RETURN POLICY

RETURNS & EXCHANGES

Because BEARMINSTER operates on a strict on-demand production model, every single piece is custom-milled, woven, and finished exclusively for you upon order. We do not hold physical inventory or deadstock. 

Consequently, we cannot accept standard returns, refunds, or exchanges for buyer's remorse or sizing errors. Please carefully inspect our structural sizing grids in the "Size & Fit" section before confirming your order.

1. DAMAGED, DEFECTIVE, OR MISPRINTED ITEMS
Your satisfaction is absolute. If your garment arrives with a manufacturing defect, severe structural damage, or a printing error from our facility, we will fully replace it or issue a refund.
* Timeline: You must notify us via email within 14 days of receiving your package.
* Process: Email contact@bearminster.com with your Order Number, a brief description of the issue, and high-quality, clear photographs of the defect or damage.

2. LOST PACKAGES
If your package is lost in transit and your tracking ID confirms it was never successfully delivered to your registered address, our supply syndicate will initiate a replacement run or a full credit refund.

For any specific questions regarding your garment's architecture or an order discrepancy, contact us directly at contact@bearminster.com.